Privacy Policy

Last updated: October 2025

Enorix (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you use our products, mobile apps, and services. By using Enorix’s website, Enorix App, or any of our connected services, you agree to this Privacy Policy.

1. Information We Collect

We collect the following types of information to provide and improve our services:

Personal Information: name, phone number, email, delivery address, billing details, and account credentials.
Device and Technical Data: device model, operating system, IP address, and Bluetooth connection data.
LPG Usage Information: gas levels, order history, refill alerts, and delivery tracking.
Supplier and Driver Data: business details, outlet locations, and delivery information.

2. How We Use Your Information

Provide real-time LPG level monitoring and refill alerts.
Process and manage refill orders through the Enorix App.
Connect you to registered LPG suppliers and drivers.
Improve our services and user experience.
Communicate updates, support, and marketing (with consent).
Comply with legal and safety obligations under Kenyan law.

3. Data Storage and Security

Your data is stored securely using encrypted cloud infrastructure. We use HTTPS, restricted access controls, and regular security checks to protect against unauthorized access. If a data breach occurs, we will notify affected users and the Office of the Data Protection Commissioner (ODPC) as required.

4. Sharing of Information

We only share your information as necessary to deliver our services:

With LPG suppliers and authorized drivers to fulfill orders and deliveries.
With technology partners who host or maintain our systems (under confidentiality agreements).
With regulators or legal authorities when required by law.

We do not sell or rent your personal information to anyone.

5. Data Retention

We retain your data as long as your account is active. When you close your account, personal data is deleted or anonymized within 90 days unless required by law.

6. Your Rights

Under the Kenya Data Protection Act (2019), you have the right to:

Access and request a copy of your personal data.
Correct or update your information.
Withdraw consent for marketing or specific data use.
Request deletion of your data when no longer needed.
Lodge a complaint with the Office of the Data Protection Commissioner (ODPC).

To exercise these rights, email us at privacy@triotics.com or hello@triotics.com.

7. Cookies and Tracking

We use cookies and similar tools to remember login sessions, save preferences, and analyze website traffic. You can disable cookies in your browser, but this may affect certain features.

8. Third-Party Services

Our app and website may include links or integrations with payment gateways, logistics, or analytics partners. These services follow their own privacy policies, which we recommend reviewing before use.

9. Data Transfers

Your data may be stored or processed in other countries where our partners operate, such as South Africa or China. All transfers comply with international data protection standards.

10. Children’s Privacy

Our services are not intended for users under 18. We do not knowingly collect data from minors. If you believe your child has shared data with us, contact us immediately for deletion.

11. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last Updated” date.

12. Contact Us

For privacy inquiries or data requests, please email us at privacy@triotics.com or hello@triotics.com.